FAQ

What is the membership year?

NCSLMA's membership year is a rolling membership period beginning on joining date. 

Where do I find my membership number?

To find your member number:

• log in to NCSLMA.org
• click on your name (found under the site search bar)
• Your member number is in two places:

• your membership card found at the top of the page
• scroll down the page to find you USER ID (membership) number

I need a copy of your W-9.

A copy of our W-9 is linked on the bottom of each page on the website. 

My financial secretary needs a copy of my invoice. Where is can I get one?

To find your invoice on ncslma.org:

My membership dues check was sent to the wrong address (or got lost in the mail). 

• You'll need to ask the person responsible for your check to send a new one to the address in Black Mountain. This address is at the bottom of all pages on the website and on every invoice. 
• Some districts require a notarized affidavit that a check was not received. Unfortunately, this is not something we can accomplish since we are all school librarians working full time in our own schools. 

I don't know my region.

To find your region, go to the Regions main page. Scroll down the page and you will find a Regions Map. Under that is a county listing for each region. 

I don't remember my password.

• Click on the log in button in the upper right-hand corner of the main page.
• Put in your work or personal email
• Then click the FORGOT PASSWORD link.

If you work or personal email doesn't seem to be working, please try the other one before setting up a new account. 

How do I change my membership information?

• Log into your account 
• Click on your NAME found under the upper right search bar. 
• Under MY PROFILE, you'll find an EDIT PROFILE button that will give you editing access to your information

Why have I been double billed for membership?

When members come back to the site and try to use another email address, we've found that sometimes they set up a second account. It's actually the second account that's being billed. If this happens to you, please email lauraaldridge@ncslma.org so the accounts can be merged.